Shipping Protection

Placing an order is simple and follows the standard online shopping process. First, add your desired products to your cart. Then, proceed to checkout by clicking the 'Checkout' button. You'll be redirected to our secure checkout page, where you can enter your address, choose one of our shipping methods available for your country, and complete your purchase.

We accept all popular credit and debit cards, as well as some local payment methods like iDEAL. Our goal is to make your payment process as convenient as possible.

You can cancel or make changes to your order within the first 24 hours. After this period, the order enters our supply and shipping chain, making further modifications generally unfeasible. However, we're always here to help and encourage you to reach out to us if you need assistance.

Shipping times and costs vary depending on your location. On average, standard shipping takes 7-14 days, and priority shipping takes 5-10 days. Shipping costs range from $0 to $4.99 for standard delivery and are $9.99 for priority shipping.

Absolutely, we offer international shipping to over 200 countries. Explore our international shipping options to find the best one for your location.

Once your order is shipped, you will receive an email with a tracking code and a link to track your order. All necessary information will be provided in this email.

We offer a 30-day unconditional return guarantee. However, for international returns, if there is no fault on our part, a shipping fee may be charged.

To initiate a return, please email hello@stansphere.com with your order number, the item you wish to return, the reason for the return, and photos if necessary. We will inform you about the next steps within 24-48 hours.

If your order arrives damaged or defective, please contact us with your order number and photos of the product. We will reach out to you regarding a refund.

Our customer service team is available 24/7 through our Contact page and at hello@stansphere.com. Feel free to reach out to us at any stage of your order process for information and assistance.