FAQ
How do I place an order on StanSphere?
Placing an order is simple and follows the standard online shopping process. First, add your desired products to your cart. Then, proceed to checkout by clicking the 'Checkout' button. You'll be redirected to our secure checkout page, where you can enter your address, choose one of our shipping methods available for your country, and complete your purchase.
What payment methods do you accept?
We accept all popular credit and debit cards, as well as some local payment methods like iDEAL. Our goal is to make your payment process as convenient as possible.
Can I cancel or modify my order after placing it?
You can cancel or make changes to your order within the first 24 hours. After this period, the order enters our supply and shipping chain, making further modifications generally unfeasible. However, we're always here to help and encourage you to reach out to us if you need assistance.
How long does shipping take, and how much does it cost?
Shipping times and costs vary depending on your location. On average, standard shipping takes 7-14 days, and priority shipping takes 5-10 days. Shipping costs range from $0 to $4.99 for standard delivery and are $9.99 for priority shipping.
Do you offer international shipping?
Absolutely, we offer international shipping to over 200 countries. Explore our international shipping options to find the best one for your location.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking code and a link to track your order. All necessary information will be provided in this email.
What is your return policy?
We offer a 30-day unconditional return guarantee. However, for international returns, if there is no fault on our part, a shipping fee may be charged.
How do I return an item?
To initiate a return, please email hello@stansphere.com with your order number, the item you wish to return, the reason for the return, and photos if necessary. We will inform you about the next steps within 24-48 hours.
What should I do if my order arrives damaged or defective?
If your order arrives damaged or defective, please contact us with your order number and photos of the product. We will reach out to you regarding a refund.
How can I contact customer service for further assistance?
Our customer service team is available 24/7 through our Contact page and at hello@stansphere.com. Feel free to reach out to us at any stage of your order process for information and assistance.